Trending News: In collaboration with the Human Resources Management Foundation and the Junior Chamber International (JCI), a workshop entitled “Skills for Entering the Labor Market” was presented for people with hearing disabilities.The Human Resources Management Foundation participated in the first Syrian National Artificial Intelligence Symposium and launched the One Million Users Initiative.Launch of the Al-Amin Human Resources Program: Practical training in employee management, payroll, and human resources affairsThe Human Resources Management Foundation announces the organization of the fifth consecutive Job Gate job fair.The Human Resources Management Foundation, in cooperation with the Meraas Foundation, presented a workshop entitled “Introduction to Human Resources Management and How to Write a Job Description”.The Human Resources Management Foundation, in cooperation with the Meraas Foundation, presented a workshop entitled “Fundamentals of Management”.Launch of Career 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participated in the Eid al-Adha greeting meeting organized by the Syrian Economists Syndicate – Damascus BranchEid al-Adha MubarakCompletion of the comprehensive photography courseThe Human Resources Management Foundation, in cooperation with the Meraas Development Charity Foundation, presented a workshop entitled “Presentation Skills” to trainees of the Meraas Development Charity Foundation.End of the Human Resources Management DiplomaWorld Human Resources DayThe Human Resources Management Foundation, in cooperation with the Junior Chamber International (JCI), presented a volunteer workshop entitled “How to Write a Professional CV in Accordance with the ATS System and the Basics of Job Interviews” within the Data Analysts Preparation Program.The Human Resources Management Foundation was honored with a certificate of appreciation for its assistance in organizing the job fair held at the Syrian Private University.The Human Resources Management Foundation participated in completing the dialogue workshop entitled “Education and Building Technical Competencies”.The Human Resources Management Foundation participated in the first dialogue session entitled “Policies and the Digital Economy”.Al Baraka Bank Syria’s participation in the job fairThe Human Resources Management Foundation, in cooperation with the Syrian Private University, organized a job fair in conjunction with the opening of the fifth student graduation projects exhibition in the lobby of the college complex.The Human Resources Management Foundation, in cooperation with the Meraas Development Charity Foundation, presented a workshop entitled “Fundamentals and Principles of Human Resources Management” for school principals in various public, private, and Sharia sectors.The Human Resources Management Foundation, in cooperation with the Syrian Private University (Faculty of Administrative Sciences), organized a scientific trip for the Katakit Company.The Human Resources Management Foundation, in cooperation with the Meraas Development Foundation, presented a workshop entitled “Fundamentals of Management” for school principals in various sectors.Human Resources Management Foundation’s participation in the Health Conference Summitlabor dayThe Human Resources Management Foundation participated in the final preparations for the Med Invovision team organizing the “Health Innovation Summit”.The Human Resources Management Foundation, in cooperation with the Future Youth Association, presented a workshop entitled “Using the Problem Tree in Identifying the Real Problem Solution”.The Human Resources Management Foundation presented a workshop titled “Protocols and Presentation Skills, Body Language, Public Speak, Voice” to the Med Invovision team.Launch of the Human Resources Management DiplomaThe Human Resources Management Foundation participated in the ARC11 robotics event in cooperation with the Syrian Private University.The Human Resources Management Foundation participated in organizing the ARC11 Robotics ChampionshipThe Human Resources Management Foundation participated in the interactive workshop “To discuss and develop the law on non-governmental organizations in the Syrian Arab Republic,” Law No. 93 of 1958.Resources Month: A training workshop titled “Leader without position” with trainer Ehab El-GendyIn collaboration with the Human Resources Management Foundation and the Excellence and Creativity Authority, Dr. Munir Abbas, Chairman of the Foundation’s Board of Trustees, presented an interactive workshop entitled #Effective_Communication_Skills for trainers.Training of Trainer (TOT) CourseHappy EasterDiploma in Human Resources ManagementExcerpts from the Artificial Intelligence courseResources Month: A training workshop titled “Emotional Intelligence in the Workplace” with trainer Wissam Ma’rawiComprehensive Photography CourseResources Month: A training workshop titled “Entrepreneurship and Entrepreneurial Thinking” with trainer Hisham HarmalaniResources Month: A training workshop titled “Fundamentals of Job Interviews” with trainer Susan QazzazResources Month workshop titled “Problem Solving and Decision Making” with trainer Osama LaziniResources Month: A training workshop titled “Working in Technology Companies” with trainer Abdul Malik Al-MuzainTraining of Trainers (TOT) CourseThe Institute of Human Resource Management (IHRM) presented a workshop entitled “Problem-Solving Methodologies and Community Initiative Design in the Medical Sector”.Diploma in Human Resources ManagementComprehensive photography courseHuman Resources Month: A training workshop entitled “Introduction to Human Resources Management” with Dr. Munir AbbasHR Resources MonthHappy_Mother_DayHappy Eid al-FitrTeacher’s DayCompletion of the Human Resources Management DiplomaArtificial Intelligence CourseThe Human Resources Management Foundation participated in the “National Strategy for Employment and Recruitment Workshop”Artificial Intelligence CourseCourses to master artificial 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Foundation congratulates on the arrival of the holy month of RamadanThe Human Resources Management Foundation attended the graduation ceremony held by the Miras Development Foundation.The Human Resources Management Foundation attended the interactive session for the BYTES 4 FUTURE program.IHRM participates in the Syrian Youth Forum in DamascusA volunteer workshop titled “The Most In-Demand Employment Skills in the Job Market for 2026”A visit by the Human Resources Management Foundation to the book fair at the Damascus FairgroundsTraining workshop entitled “The Most Used Skills in the Labor Market for 2026”Launch of the Human Resources Management DiplomaDiploma in Human Resources ManagementThe capacity-building program has begun for the nineteenth consecutive year.The Human Resources Management Foundation participated in an event for people with special needs entitled “On the Stage We Shine”Human Resources Management Diploma CourseWorkshop entitled Job Analysis and Description and 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Trending News: In collaboration with the Human Resources Management Foundation and the Junior Chamber International (JCI), a workshop entitled “Skills for Entering the Labor Market” was presented for people with hearing disabilities.The Human Resources Management Foundation participated in the first Syrian National Artificial Intelligence Symposium and launched the One Million Users Initiative.Launch of the Al-Amin Human Resources Program: Practical training in employee management, payroll, and human resources affairsThe Human Resources Management Foundation announces the organization of the fifth consecutive Job Gate job fair.The Human Resources Management Foundation, in cooperation with the Meraas Foundation, presented a workshop entitled “Introduction to Human Resources Management and How to Write a Job Description”.The Human Resources Management Foundation, in cooperation with the Meraas Foundation, presented a workshop entitled “Fundamentals of Management”.Launch of Career Guidance Day activitiesIn cooperation with the Human Resources Management Foundation and the Statistical and Economic Services Foundation (SEA), we announce the “Statistical Analysis using Power BI” course.Hasib Company at the Professional Recognition Day eventIbn Zahr Pharmaceutical Industries Company (Avenzor) at the Career Guidance Day eventThe Human Resources Management Foundation extends its warmest congratulations on the occasion of the new Hijri year.The Proteam team at the Career Guidance Day eventBank of Syria and the Diaspora at the Career Guidance Day eventSadaf Food Company at the Career Guidance Day eventMahmoud Bey Group – Umayya Class at the Career Guidance Day eventNoon Agency at Career Guidance Day eventThe effectiveness of career guidance towards a promising professional futureA lecture titled “Professional LinkedIn Profile” with Professor Amr Alsayed AllahhamA lecture titled “Fundamentals of Job Interviews and Modern Techniques for Passing Them” with Professor Osama LaziniA lecture entitled “Introduction to the Institution and Personality Analysis Test”A lecture entitled “Common Mistakes in Writing a CV”Al-Amin Human Resources Program CourseThe Human Resources Management Foundation, in cooperation with UNRWA – Damascus Training Center (DTC), presented a voluntary workshop entitled “Career Guidance Session and How to Search for a Job.”Comprehensive professional photography course (photos and videos) from camera basics to professional content creationCareer guidance day for career development and preparing successful resumes for job interviewsIn collaboration with the Institute of Human Resource Management (IHRM) and the Syrian Virtual University, the Chairman of the Board of Trustees, Dr. Munir Abbas, presented a unique interactive workshop that addressed the most important skills and requirements for entering the job market, targeting students of the Business Administration Management (BSCM) program.The Human Resources Management Foundation participated in the Eid al-Adha greeting meeting organized by the Syrian Economists Syndicate – Damascus BranchEid al-Adha MubarakCompletion of the comprehensive photography courseThe Human Resources Management Foundation, in cooperation with the Meraas Development Charity Foundation, presented a workshop entitled “Presentation Skills” to trainees of the Meraas Development Charity Foundation.End of the Human Resources Management DiplomaWorld Human Resources DayThe Human Resources Management Foundation, in cooperation with the Junior Chamber International (JCI), presented a volunteer workshop entitled “How to Write a Professional CV in Accordance with the ATS System and the Basics of Job Interviews” within the Data Analysts Preparation Program.The Human Resources Management Foundation was honored with a certificate of appreciation for its assistance in organizing the job fair held at the Syrian Private University.The Human Resources Management Foundation participated in completing the dialogue workshop entitled “Education and Building Technical Competencies”.The Human Resources Management Foundation participated in the first dialogue session entitled “Policies and the Digital Economy”.Al Baraka Bank Syria’s participation in the job fairThe Human Resources Management Foundation, in cooperation with the Syrian Private University, organized a job fair in conjunction with the opening of the fifth student graduation projects exhibition in the lobby of the college complex.The Human Resources Management Foundation, in cooperation with the Meraas Development Charity Foundation, presented a workshop entitled “Fundamentals and Principles of Human Resources Management” for school principals in various public, private, and Sharia sectors.The Human Resources Management Foundation, in cooperation with the Syrian Private University (Faculty of Administrative Sciences), organized a scientific trip for the Katakit Company.The Human Resources Management Foundation, in cooperation with the Meraas Development Foundation, presented a workshop entitled “Fundamentals of Management” for school principals in various sectors.Human Resources Management Foundation’s participation in the Health Conference Summitlabor dayThe Human Resources Management Foundation participated in the final preparations for the Med Invovision team organizing the “Health Innovation Summit”.The Human Resources Management Foundation, in cooperation with the Future Youth Association, presented a workshop entitled “Using the Problem Tree in Identifying the Real Problem Solution”.The Human Resources Management Foundation presented a workshop titled “Protocols and Presentation Skills, Body Language, Public Speak, Voice” to the Med Invovision team.Launch of the Human Resources Management DiplomaThe Human Resources Management Foundation participated in the ARC11 robotics event in cooperation with the Syrian Private University.The Human Resources Management Foundation participated in organizing the ARC11 Robotics ChampionshipThe Human Resources Management Foundation participated in the interactive workshop “To discuss and develop the law on non-governmental organizations in the Syrian Arab Republic,” Law No. 93 of 1958.Resources Month: A training workshop titled “Leader without position” with trainer Ehab El-GendyIn collaboration with the Human Resources Management Foundation and the Excellence and Creativity Authority, Dr. Munir Abbas, Chairman of the Foundation’s Board of Trustees, presented an interactive workshop entitled #Effective_Communication_Skills for trainers.Training of Trainer (TOT) CourseHappy EasterDiploma in Human Resources ManagementExcerpts from the Artificial Intelligence courseResources Month: A training workshop titled “Emotional Intelligence in the Workplace” with trainer Wissam Ma’rawiComprehensive Photography CourseResources Month: A training workshop titled “Entrepreneurship and Entrepreneurial Thinking” with trainer Hisham HarmalaniResources Month: A training workshop titled “Fundamentals of Job Interviews” with trainer Susan QazzazResources Month workshop titled “Problem Solving and Decision Making” with trainer Osama LaziniResources Month: A training workshop titled “Working in Technology Companies” with trainer Abdul Malik Al-MuzainTraining of Trainers (TOT) CourseThe Institute of Human Resource Management (IHRM) presented a workshop entitled “Problem-Solving Methodologies and Community Initiative Design in the Medical Sector”.Diploma in Human Resources ManagementComprehensive photography courseHuman Resources Month: A training workshop entitled “Introduction to Human Resources Management” with Dr. Munir AbbasHR Resources MonthHappy_Mother_DayHappy Eid al-FitrTeacher’s DayCompletion of the Human Resources Management DiplomaArtificial Intelligence CourseThe Human Resources Management Foundation participated in the “National Strategy for Employment and Recruitment Workshop”Artificial Intelligence CourseCourses to master artificial intelligenceThe second skill that is in high demand in the job market for 2026 is (Self-Introduction).International Women’s DayThe Human Resources Management Foundation participated in the strategic plan event of the Ministry of Social Affairs and Labor for the years 2026-2028The number one skill for the job market in 2026: “Effective Communication Skills”The Human Resources Management Foundation, in cooperation with the Syrian Private University, presented a training workshop entitled “Capacity Building in Strategic Planning” which included how to prepare (Vision, Mission, Objectives, Strategic Plan, Implementation Plan, Risk Matrix).The Human Resources Management Foundation, in cooperation with the UNIQUENESS Center, held a workshop entitled “Essential Skills for Entering the Labor Market in 2026”.The Human Resources Management Foundation held a workshop entitled “CV Writing” in cooperation with the UNIQUENESS Center.Job market entry skills for 2026The Human Resources Management Foundation congratulates on the arrival of the holy month of RamadanThe Human Resources Management Foundation attended the graduation ceremony held by the Miras Development Foundation.The Human Resources Management Foundation attended the interactive session for the BYTES 4 FUTURE program.IHRM participates in the Syrian Youth Forum in DamascusA volunteer workshop titled “The Most In-Demand Employment Skills in the Job Market for 2026”A visit by the Human Resources Management Foundation to the book fair at the Damascus FairgroundsTraining workshop entitled “The Most Used Skills in the Labor Market for 2026”Launch of the Human Resources Management DiplomaDiploma in Human Resources ManagementThe capacity-building program has begun for the nineteenth consecutive year.The Human Resources Management Foundation participated in an event for people with special needs entitled “On the Stage We Shine”Human Resources Management Diploma CourseWorkshop entitled Job Analysis and Description and Preparation of Job Description CardsA training workshop entitled The Art of Writing a CVDiploma in Human Resources ManagementScenes from the closing ceremony of the comprehensive photography course
Mon. Jul 6th, 2026

إعلان تدريب بعنوان “المهارات الاستباقية الاحترافية لخدمة العملاء” تقدّمه المدرّبة المحترفة “هيام شعبان”

تدريب بعنوان "المهارات الاستباقية الاحترافية لخدمة العملاء"
تدريب بعنوان "المهارات الاستباقية الاحترافية لخدمة العملاء"
إعلان تدريب بعنوان “المهارات الاستباقية الاحترافية لخدمة العملاء”
يقدّم مركز تدريب وتطوير الكفاءات التابع لجمعية إدارة الموارد البشرية، التدريب المتميز والنوعي
✨ بعنوان المهارات الاستباقية الاحترافية لخدمة العملاء تقدّمه المدرّبة المحترفة “هيام شعبان”
 
يهدف هذا التدريب إلى:
🔹تعلّم كيفيّة تطوير وفهم استراتيجية خدمة العملاء، والمنهجية التي تمكّن الشخص المحترف من اكتساب العملاء والمحافظة عليهم، عن طريق استخدام سلوك احترافي استباقي.
🔹تعلّم كيفية مشاركة الخبرة العملية التي تمكّن المتدربين من فهم كيفية تطوير مستوى عالٍ من المهارات الشخصية لبناء علاقة طويلة الأمد مع العملاء، وذلك عن طريق تطبيق عمليات التواصل الاستراتيجي مع التركيز على موقف العميل.
🔹ستساعدك هذه الدورة على بناء ملفك التعريفي الخاص بالتواصل، وكيفية التأثير على الآخرين عن طريق التواصل المرئي والمسموع والعاطفي.
🔹بالإضافة لتعلّم كيفية بناء ملف تعريف العميل، من خلال اتباع منهج تحليلي منظم ومرن، والإجابة على أسئلة العميل، للوصول لأفضل النتائج.
🔹 تعلّم كيفية تطبيق فلسفة التأمّل الذهني وإيجاد طرق لجعل مكان العمل مكاناً أفضل، وعكس ذلك على العميل، بالإضافة لفهم تنوع واختلاف العملاء.
📅 خلال شهر شباط
⏰ عدد ساعات التدريب 15 ساعة، من الساعة 4 حتى الساعة 8.
📌يتم التسجيل عن طريق ملء الاستمارة التالية:

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